Frequently Asked Questions
Q.Do you have a Delivery & Pickup Fee?
A.Yes, our system automatically calculates the delivery & pickup fee based on the event address. This fee increases the further away from our headquarters. Please call our office for a current quote.
Q.When do you Deliver & Pickup?
A.That depends on how many rentals we have that day. However, we will give you a text or call with an ETA the day before. Please let us know your preferred Delivery and Pickup times and we will do our best to accommodate!
Q.Do you require a deposit?
A.Yes, the deposit is non-refundable and credited toward the full balance. It can be paid with Credit Card, Zelle (909-993-2304), or Venmo (https://venmo.com/u/partywithusrentalsCH)
Q.Does the price include set up and breakdown?
A.Yes, for all of our inventory EXCEPT tables and chairs. Set up and breakdown for tables and chairs is an additional cost. Prices do not include sales tax.
Q.What payments do you take?
A.Credit Cards, Cash, Zelle, Venmo. If paying by cash, please have exact change as our drivers do not carry cash. Zelle #: 909-993-2304. Venmo: https://venmo.com/u/partywithusrentalsCH
Q.What if we need to cancel?
A.If you cancel the event, we will retain that Non-refundable deposit in a Raincheck (credit), good for one full year toward a future event.
Cancellations after set-up have begun are subject to a 100% cancellation fee.
Cancellations after set-up have begun are subject to a 100% cancellation fee.
Q.What happens if the weather is so bad?
A.Our main safety concern is wind. When winds go higher than approx. 15 MPH, Inflatables and Canopies become unsafe regardless of our tie down methods. Delivery and setup are to be determined by management. If you are concerned, please call our office.
Q.We've rented some really dirty items from other companies in the past. Are they always that dirty?
A.No. Items should be clean when you get it. Party With Us Rentals cleans and disinfects after every rental.
Q.Do we have to keep the inflatables plugged in the entire time while in use?
A.Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer extension cords can pop your circuit breaker so we bring our own heavy duty extension cords.
Q.What about parks? Can I rent an inflatable jumper at a Park?
A.We love setting up at parks but most parks do NOT have electricity. If you want to rent an Inflatable Jumper at a park, you must rent a generator from us or use your own. There are absolutely no refunds on inflatable if your own personal generator stops working for any reason.
Most Parks also REQUIRE Liability Park Insurance. Lucky for you, we offer this under our Park Packages category. Please verify with your park at least 2 weeks in advance. Please ask the park for the specific endorsements they require.
Most Parks also REQUIRE Liability Park Insurance. Lucky for you, we offer this under our Park Packages category. Please verify with your park at least 2 weeks in advance. Please ask the park for the specific endorsements they require.
Q.How big are the inflatable bounce house Jumpers?
A.Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
